Hi, I'm Prabu, Technology lead. Windows Active Directory Subject Matter Expert (AD SME)

I have worked from being a Services Desk representative to becoming a Team Leader. 

My First job is a Services Support Engineer, I learned how to handle customer calls, understand their issues, and coordinate with on-site engineers to resolve problems. This experience taught me the importance of listening to customers and providing them with the assistance they need. 

Later on, I became a System Technician where I focused on repairing laptops and working with vendors to get replacement parts. This role taught me how to work effectively with vendors and ensure that jobs were completed on time. 

I then moved into the realm of Windows Operations, Servers, and Active Directory, where I joined an infrastructure support team. In this role, I helped onboard users and implement specific settings based on client requirements.

I had the opportunity to work on a project for clients based in the United States as a Windows Support Engineer in the Active Directory Roles. 

Currently, I am a Technology Lead responsible for managing a Windows team and overseeing the operations of a Datacenter. I handle tasks such as managing Windows servers, applying updates, onboarding and offboarding, and monitoring. I supervise multiple teams, including those focused on Active Directory, Windows, Datacenter, and Monitoring. 

Overall, my varied experience has given me a broad skill set and a good understanding of customer service, vendor management, and Windows operations. I am confident in my ability to contribute effectively and lead my team to success in my current role.